Ufone 4G launches WhatsApp service for hassle-free customer experience
Ufone 4G, Pakistan’s leading mobile company, is proud to unveil its WhatsApp Chatbot to enhance interactions with millions of customers, powered by leading cloud communication platform E.Ocean. Customers can now directly use various telecom services and enjoy a superior digital experience by simply sending a message via WhatsApp on 03311333100.
With the launch of the powerful WhatsApp chatbot, customers have the flexibility to choose their preferred language menu in Urdu or English, giving them effortless access to a wide range of services 24 hours a day. From managing postpaid bill payments, requesting new Ufone SIM cards, topping up accounts via debit or credit card, renewing balances, subscribing to super cards, internet bundles and VAS bundles, checking account status, accessing customer support, getting tax certificates and subscribing to roaming bundles, this service has you covered.
In response to the launch, Syed Atif Raza, Chief Marketing Officer, Ufone 4Gsaid
“Our number one priority is convenience for our customers; that is why we are always exploring new opportunities to apply the latest technology that will not only help in the digitization of our process but also make our customers’ lives hassle-free. The successful launch of our WhatsApp service will provide our customers with a seamless service and enable them to receive timely answers to their questions and complaints. Customers will have a more streamlined experience that will be engaging and easy. Ufone 4G prides itself on being a customer-centric organization that places great emphasis on meeting the ever-changing needs of its valued customers.”
Syed Aamir Jafri, CEO of Eocean, added: “It is essential for companies to accelerate digital transformation to remain competitive and improve customer experience. By launching WhatsApp chatbot services for its subscribers, Ufone not only improves the efficiency of the organization but also sets the latest trends in customer communication. It is an honor to partner with Ufone 4G on this exciting initiative and I am confident it will have a positive impact on your business. Thank you for your continued cooperation and trust in Eocean”.
Ufone 4G is focused on customer satisfaction, strengthening its position as a leading player in the telecom industry. Ufone 4G’s relentless efforts are central to its ethos, and the company will continue to innovate and invest in technologies and services that improve customer experience.
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