Gupshup, the world’s leading conversational engagement platform, today announced the launch of Auto Bot Builder, a powerful tool that harnesses the power of GPT-3 to automatically and effortlessly build sophisticated chatbots tailored to the needs of the enterprise. Auto Bot Builder takes the GPT-3 LLM (Large Language Model) and refines it using a proprietary knowledge base and domain expertise. This enables enterprises to incorporate the latest advances in AI technology into their conversational experiences in a no-code environment to significantly increase customer engagement. It reduces the time and effort required to create conversational journeys, enabling enterprises to quickly develop more journeys for use cases throughout the customer lifecycle.
The Auto Bot Builder tool allows a user to instantly build a chatbot using content from their website, documents, message logs, product catalogs, databases and other registered business systems. The tool accepts content of any size, processes it and fine-tunes the Large Language Model (LLM) to the specific context. Auto Bot Builder is capable of handling very large content sets, which require special pre-processing.
In addition, Gupshup has developed fine-tuned instances of industry-specific models, based on its own training data and domain expertise, that provide an even greater edge in developing high-quality, enterprise-specific conversational experiences. Gupshup has deep domain expertise from years of experience working with companies across numerous industries, including banking, insurance, e-commerce, retail, gaming, healthcare, and more. These capabilities make Auto Bot Builder truly versatile in supporting a wide variety of business requirements, with deep vertical knowledge.
These chatbots are built on large language models (LLMs) and demonstrate an exceptionally high level of language proficiency that really appeals to the end user. They can handle almost any question from the user in natural language and provide meaningful answers in almost all scenarios. Companies can build these chatbots for any stage of the customer lifecycle, including marketing, commerce, and support. Use cases include marketing offers, lead generation, product discovery, product recommendations, shopping advice, troubleshooting, customer support, etc.
“GPT-3 represents a huge improvement in language and conversational skills. We are excited to help enterprises harness the power of LLMs to improve their customer experience,” said Beerud Sheth, CEO of Gupshup. “Gupshup is always one of the first to bring the latest technology to enterprises, and we are excited to launch the Auto Bot Builder. This is just the beginning of a new wave of innovation and we expect to roll out more advanced capabilities soon.”
The Auto Bot Builder powers and accelerates the results companies get from conversational experiences. With the newly enabled AI-powered chatbots, enterprises can significantly improve customer engagement, increase revenue, and reduce support costs. Chatbots built using Auto Bot Builder are already pre-integrated with Gupshup’s extensive conversation engagement product stack. This means it’s ready to deploy across dozens of channels, with built-in analytics, tracking, logging, billing, and more. They are immediately capable of processing message volumes at scale.
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