Delegation of Consumer Association of Pakistan visits PTA Consumer Protection Department

A delegation from the Women Wing of the Consumer Association of Pakistan (CAP) led by Syeda Raafia Mamujee, the chairperson of Women Wing, CAP, visited the Pakistan Telecommunication Authority (PTA) headquarters in Islamabad. The delegation was welcomed by Mr. Abdul Samad, Director General of Consumer Protection Department at PTA.

During the visit, the delegation received an extensive presentation on the role and functions of PTA, with a specific focus on initiatives taken to protect the rights of telecom consumers. The presentation also covered the complaint processing/handling mechanism and the various channels through which PTA raises consumer awareness, including print, electronic and social media.

The delegation was also briefed on the functions and operation of the Consumer Protection Department (CPD) at PTA. They were told that CPD is ISO 9001:2015 certified, demonstrating PTA’s commitment to maintaining high standards of consumer protection.

Women Wing CAP President expressed her appreciation for PTA’s efforts to protect the interests of telecom consumers. Both parties agreed to further strengthen their cooperation for the betterment of Pakistan’s telecom consumers.

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